1. Who these terms are between

These terms govern your use of NEXERA PXM, the product information and asset management platform operated by DEED B.V. (“we”, “us”, “DEED”). They apply from the moment you create an account, start a trial, or use the platform in any other way.

“You” means the company that holds the account. If you accept these terms on behalf of a company, you confirm you are authorised to bind it.

Where you have signed a separate written agreement with us, that agreement takes precedence over these terms wherever the two conflict.

2. What we provide

NEXERA PXM is a multi-tenant software service. Depending on your plan it gives you:

• a structured product model with variants, attributes and multilingual content;

• digital asset management with semantic asset roles and image processing;

• AI-assisted enrichment of titles, descriptions, SEO metadata, categories and attributes;

• a visual workflow editor and run engine;

• syndication to connected sales channels, including Shopify, Bol.com, Amazon, Google Shopping and file feeds;

• a supplier portal for inbound content.

Which of these you get is determined by your plan. We describe the plans and their limits at nexerapxm.com/pricing. We may add, change or retire features; where a change materially reduces what your plan includes, we will tell you at least thirty days beforehand.

3. Your account

You are responsible for the accuracy of the account details you give us, for the users you invite, and for everything done under your account. Tell us promptly if you believe an account has been compromised.

We enforce role-based access inside the platform. Assigning roles to your users is your responsibility, not ours.

4. Your content

You own your content. Product data, assets, brand profiles, attribute definitions, workflow definitions and anything else you or your suppliers upload remain yours. We claim no ownership over them.

You grant us a limited licence to host, process, transform, transmit and display that content solely to provide the service to you. That licence includes sending content to the sub-processors listed in section 9, including AI providers, to the extent needed to run the features you use. It ends when your content is deleted.

You are responsible for having the rights to the content you upload, including images supplied through the supplier portal, and for the content complying with the rules of the channels you publish to.

5. Acceptable use

You may not use NEXERA PXM to:

• upload content you have no right to use, including third-party imagery you have not licensed;

• publish content that is unlawful, or that breaks the published rules of a connected sales channel;

• attempt to access another tenant’s data, or to circumvent the plan limits and module gating;

• resell or provide the platform to third parties as your own service, unless we have agreed that in writing;

• run automated load against the platform beyond your plan’s documented limits, or otherwise degrade the service for others.

We may suspend an account that breaches this section. Where the breach is not serious we will contact you first and give you a reasonable chance to fix it.

6. Plans, fees and payment

Prices are as published at nexerapxm.com/pricing, in euros, exclusive of VAT. Billing runs through Stripe.

• Free. A permanent free tier with limited SKUs, one live channel and self-service support.

• Trial. Thirty days at Starter capacity, no card required. At the end of the trial the account moves to the Free tier. Nothing is deleted or suspended; capacity simply drops to the Free limits.

• Paid plans. Billed monthly in advance. Fees are non-refundable except where required by law or where we materially fail to provide the service.

AI usage is included up to the monthly amount stated for your plan. Usage beyond that is either blocked or billed at the rate shown in the app, according to the setting you choose. We will not bill you for AI usage you did not authorise.

We may change prices with sixty days’ written notice. You may cancel before the new price takes effect.

7. Term, cancellation and what happens to your data

These terms run until you or we end them.

You may cancel at any time from inside the platform or by writing to us. Cancellation takes effect at the end of the current billing period. We do not refund the unused part of a period.

We may end the agreement on thirty days’ notice, or immediately where you materially breach these terms and do not fix it within fourteen days of us asking.

After termination: your content stays available for export for thirty days. After that it enters a thirty-day soft-delete window, and is then permanently removed from live systems. Backups containing your content are rotated out within a further thirty days. You can ask us to delete everything sooner and we will.

8. Availability and support

We aim for high availability but do not promise a specific uptime figure on standard plans. Where you need a contractual service level, we agree one separately in writing.

Support is by in-app chat and email. The number of named support contacts is set by your plan. We run one operations team and target a twenty-four hour response to incidents.

We may take the service down for planned maintenance. We give notice where we reasonably can.

9. Sub-processors and hosting

NEXERA PXM runs primarily on European infrastructure. The application, database and product assets are hosted in EU regions. When you use optional AI features, content may be processed outside the EEA as described in our Privacy Policy and Data Processing Agreement.

Our current sub-processors and processing locations are maintained at nexerapxm.com/legal/privacy-policy and nexerapxm.com/company/security.

We will give you thirty days’ notice before adding a sub-processor that processes personal data, and you may object on reasonable grounds.

10. AI-generated content

The platform uses third-party AI models to generate and enrich product content.

• You are responsible for what you publish. Generated text, imagery and 3D output are drafts. Review them before they reach a sales channel. We provide approval thresholds and validation gates precisely so that you can.

• We do not guarantee that generated content is accurate, original, or fit for any particular channel’s rules.

• We do not use your content to train our own models. Third-party AI providers process content in accordance with their applicable contractual terms and our Data Processing Agreement. Current sub-processors are listed in our Privacy Policy and on the Security page.

11. Intellectual property in the platform

The platform, its source code, design and documentation are ours and stay ours. Nothing in these terms transfers any of it to you.

If you send us feedback or feature suggestions, we may use them without obligation to you.

12. Confidentiality

Each of us will keep the other’s non-public information confidential and use it only to perform this agreement. This does not apply to information that is public through no fault of the receiver, was already known, or must be disclosed by law.

13. Warranties and their limits

We provide the platform with reasonable skill and care. Beyond that, and to the extent the law allows, the platform is provided as is. We do not warrant that it will be uninterrupted, error-free, or that it will produce any particular commercial result.

14. Liability

Nothing in these terms limits liability for fraud, for intentional misconduct, or for anything else that cannot be limited under Dutch law.

Subject to that:

• neither of us is liable for indirect or consequential loss, lost profit, lost revenue, lost data value, or loss of goodwill;

• our total liability in any twelve-month period is capped at the fees you paid us in the twelve months before the event giving rise to the claim.

15. Indemnity

You will indemnify us against third-party claims arising from content you upload or publish through the platform, where the claim is that the content infringes their rights or breaks the law.

We will indemnify you against third-party claims that the platform itself infringes their intellectual property rights, provided you tell us promptly and let us handle the defence.

16. Changes to these terms

We may update these terms. For material changes we will give you thirty days’ notice by email or in-app. Continuing to use the platform after that means you accept the new version. If you do not, you may cancel before they take effect.

17. Governing law and disputes

Dutch law applies. Disputes go to the competent court in Roermond, Limburg, the Netherlands, unless mandatory consumer or local law says otherwise.

18. Contact

DEED B.V.

Boven de Wolfskuil 20, 6049 LZ Herten, The Netherlands

KVK 73419583

hello@nexerapxm.com